Mon, November 23, 2009
BEIJING, Nov. 23 (Xinhuanet) -- eBay Inc., the online auction giant, said on Sunday it had fixed a technical glitch on its website that caused a one-day crash of its search functions.
According to eBay's blog, the technical issue "resulted from a surge in live listings as sellers ramp up for the holiday season."
"eBay currently has more than 200 million live listings, 33 percent more than at this time a year ago," it said, adding that the technical glitch was "easily fixed" after it was detected late Saturday. The glitch made searches return either limited or no results throughout the day.
President of eBay Marketplace Lorrie Norrington apologized for the inconvenience and told sellers on eBay they would be compensated for their losses.
"Our immediate priority is to resolve this issue. Once that is achieved, rest assured that we will assess the economic impact of this issue and will be compensating sellers appropriately.
"In the meantime, we will be issuing full fee credits for affected listings," she added.
The technical problem came five days before the Thanksgiving holiday, on Thursday, which traditionally marks the start of the Christmas shopping season.
(Agencies)
