Thu, August 19, 2010

HP laptop quality complaints

460 new complaints about flawed HP laptops filed

A group of lawyers handed over materials of more than 460 Hewlett-Packard (HP) laptop users to the country's top quality watchdog Tuesday afternoon, bringing the total number of complaints filed against HP laptops up to 520, the Beijing Times reported. Full story

BACKGROUND

China's state broad-caster tackles consumer rights issues

Hewlett-Packard was again in the dock as dissatisfied customers were paraded on CCTV's "315 Evening Gala".

POLL

Are you satisfied with HP’s reactions about their faulty laptops?
Yes.
No.
Neutral.

RELATED

Dodgy service centers take overflow of faulty HP laptops

2010-03-25 03:31:53 GMT China Daily After a quality problem involving laptops produced by Hewlett-Packard (HP) was recently exposed in China, phony service centers are lapping up business from the brand's troubled users.

HP users demand proper treatment

2010-03-25 03:29:32 GMT China Daily More than 800 customers have banded together to demand better treatment from HP after serious quality problems were reported in some of the company's laptops.

460 new complaints about flawed HP laptops filed

2010-03-25 02:48:20 GMT China Daily A group of lawyers handed over materials of more than 460 Hewlett-Packard (HP) laptop users to the country's top quality watchdog Tuesday afternoon, bringing the total number of complaints filed against HP laptops up to 520, the Beijing Times reported.

China quality watchdog confirms faults with HP laptops

2010-03-18 23:40:29 GMT Xinhua English BEIJING, March 18 (Xinhua) -- China's top quality watchdog announced Thursday that Hewlett-Packard had violated China's consumer rights regulations and that its laptops did have faulty graphic chips and display screens.

CCTV exposes 'cockroaches' in HP laptops

2010-03-17 03:32:25 GMT China Daily China’s Central Television’s muckraking report on Monday night quoted a Hewlett-Packard employee saying their laptops have seized up because of “the horrible cockroaches in students’ dorms”, the China News Agency reported.

China's state broadcaster tackles consumer rights issues

2010-03-16 00:11:42 GMT Xinhua English BEIJING, March 15 (Xinhua) -- "Therapeutic" beds that cure a range of illnesses and a medley of violations of China's consumer rights regulations were on show on the state broadcaster's annual consumer gala night Monday.

HP apologizes for faulty laptops

2010-03-16 06:08:20 GMT China Daily BEIJING: American computer giant Hewlett-Packard has apologized for any inconvenience caused to its consumers due to the quality of its products and services, and pledged to extend the warranty period for certain types of laptops.

HP apologizes for its faulty laptops

2010-03-15 09:09:20 GMT China Daily "Hewlett-Packard sincerely apologized to its customers for the inconvenience brought by its products and services," said Zhang Yongli, global vice president of HP, in a statement posted on its official website on Monday.

HP "quality complaint", sign of China's growing awareness of consumer rights

2010-03-15 09:52:41 GMT Xinhua English HANGZHOU, March 15 (Xinhua)-- Chinese consumers are becoming more aware of their rights, as a recent joint complaint filed against U.S. computer giant Hewlett-Packard shows.